Delete your EduCare account

• Sign in as the parent account holder.
• Open Account settings and scroll to “Delete account”.
• Read the list of what is deleted and kept, type DELETE, then confirm.
• If you have an active EduCare Plus subscription, you will be asked to cancel it under Subscription first — deleting the account does not cancel billing on its own.

Sign in to EduCare

Email support@educareapp.co.za from the email address on the account and ask for it to be deleted. We may need to confirm you are the account holder before acting.

• The parent login, profile and verified contact details.
• All learner profiles on the account, with their projects, XP and rewards records, AI usage limits, Study Boosts and Founders Challenge entries.
• Consent records, the subscription record and its event history, SMS notices and unused verification codes.
• Learning data stored in the browser on the device used to delete the account.

• A deletion record with the date, the number of learner profiles and the policy versions accepted — without names, email addresses or phone numbers.
• Payment references and notifications from our payment providers, needed to reconcile billing.
• Learning data stored in the browser on other devices, until the site data is cleared on that device.

More detail is in What we store and the Privacy Policy.