Terms of Service

The agreement between EduCare and the parent or guardian who holds the account.

Last updated: draft version

Draft — not legal advice. This is placeholder wording for review. Final copy must be checked by a qualified lawyer before launch, especially for children's privacy requirements under South Africa's POPIA.

1. Who may create an account

Accounts must be created by a parent or legal guardian aged 18 or older. A child may not create an account. By signing up you confirm that you are the parent or guardian of the learner on the account and that you consent to their use of EduCare.

At signup the parent selects the child's current grade (4, 5, 6 or 7) and enrolled subjects (Mathematics, English Home Language, IsiXhosa Home Language). Content and the homework helper are scoped to that grade. You are responsible for keeping the grade current at the start of each school year.

2. Accounts and access

  • The parent account is the account holder and controls the linked child profile.
  • Parents can view their child's progress. Children cannot view parent account or billing information.
  • You are responsible for keeping login details confidential and for activity on the account.

3. Free and paid plans

  • Free plan: grade-scoped practice content in all three subjects, streaks, and a basic progress summary. Free forever, no card required.
  • EduCare Plus (monthly or annual): adds the AI homework helper and the full parent dashboard.
  • Prices shown in the app are in South African Rand and include VAT where applicable.

4. Billing and renewals

  • Free trials, where offered, convert to a paid subscription at the end of the trial unless cancelled before it ends.
  • Monthly plans renew every month; annual plans renew every 12 months, until cancelled.
  • Payment is taken by our payment provider on the renewal date using the saved payment method.
  • We will give reasonable notice by email before any price change takes effect.

5. Cancellation and refunds

  • You can cancel at any time from Account Settings. Cancellation stops the next renewal.
  • Access to paid features continues until the end of the period already paid for.
  • Draft position: part-used periods are not refunded, except where South African consumer law requires otherwise.
  • After cancellation the account reverts to the free plan; progress data is retained per the Privacy Policy.

6. Acceptable use

EduCare is a study aid for schoolwork. You and your child agree not to:

  • Share account access outside your household or resell access
  • Submit abusive, harmful, or unlawful content to the homework helper
  • Attempt to extract, copy or scrape content in bulk, or reverse-engineer the service
  • Use the service to impersonate someone else or to harass anyone

The homework helper is designed to guide learners with questions rather than supply finished answers. It can still make mistakes — its responses should be checked and are not a substitute for a teacher.

7. Suspension and changes

We may suspend or close an account that breaches these terms. We may change features or these terms; material changes will be communicated to account holders by email or in the app.

8. Liability and governing law

Draft position: EduCare is provided as an educational aid without warranty of specific academic results. These terms are governed by the law of the Republic of South Africa. Nothing in these terms limits rights you have under the Consumer Protection Act.

See also the Privacy Policy.