Privacy Policy

When a parent or guardian creates an account, we collect:

• Student first name (or nickname) and grade (4-7)
• Enrolled subjects: Mathematics, English Home Language, IsiXhosa Home Language
• Progress and performance data: questions attempted, correct rate, topics practised, time spent, streaks
• Parent contact information: name, email address, and billing details where a paid plan is active
• Homework questions and messages your child sends to the AI homework helper
• Technical data: device type, browser, and session identifiers needed to keep the app working

• To provide grade-appropriate practice content and guided homework help
• To show parents a progress view of outcomes by subject and topic
• To manage accounts, subscriptions, billing and support requests
• To keep the service safe, prevent abuse, and fix faults
• To improve lesson content in aggregated form that does not identify a learner

We do not sell personal information, and we do not use your child's data for advertising or ad targeting.

We use a small number of service providers who process data on our instructions and under contract:

• AI provider — receives the homework question text (and the subject and grade) needed to generate a guiding response. Draft position: prompts are not used to train third-party models.
• Hosting and database provider — stores account and progress data.
• Payment provider — processes subscription payments; card details are handled by the provider, not stored by EduCare.
• Email provider — sends account, billing and support messages to parents.

A current, named list of processors will be published on this page before launch and kept up to date.

• Account and progress data: kept while the account is active, and for up to 12 months after the account is closed, then deleted or anonymised. If you delete your account yourself in Account settings, it is deleted straight away, apart from a deletion record without names or contact details and payment references needed for billing.
• Homework helper conversations: kept for up to 12 months so learners can revisit past help, then deleted.
• Billing records: kept for the period required by South African tax and accounting law.

As the account holder, you can ask us at any time to give you a copy of your child's data, correct it, or delete it. You can also withdraw consent, which closes the child's profile.

• Request access to, correction of, or deletion of your child's data
• Withdraw consent for your child's use of the app
• Object to a particular use of the data
• Lodge a complaint with the Information Regulator of South Africa

Contact for requests: support@educareapp.co.za. We aim to respond within 30 days.

EduCare is intended for learners in Grades 4-7. Accounts must be created by a parent or guardian, who provides consent for the child's use of the app. Children cannot create accounts, enter billing details, or change privacy settings themselves.

We use cookies and local storage to keep you signed in, remember preferences such as the selected subject, and understand how features are used. They are not used for advertising. You can clear them in your browser at any time.

See the Data & Security page for how learner data is protected, and the Terms of Service for account and billing terms.