Data & Security

• We never sell student or parent data.
• We never use student data for advertising or ad targeting.
• We don't show third-party ads to children in the app.
• Parents can request a copy of, or the deletion of, their child's data at any time.

Draft description of the intended controls, to be confirmed before launch:

• Traffic between your device and EduCare travels over encrypted HTTPS connections.
• Data is stored with a reputable hosting provider, and access is restricted to staff who need it to run the service.
• Each account can only reach its own records — a parent sees their own child's progress and nothing else.
• Payment card details are handled by our payment provider and are not stored by EduCare.
• Backups are taken so data can be restored if something goes wrong.

When your child asks a homework question, the question text along with the subject and grade is sent to our AI provider to generate a guiding reply. We do not send your child's surname, email address, or billing information with it. Draft position: prompts are not used to train third-party models.

The parent progress view shows outcomes only — questions asked, correct rate, time spent and topic-level progress. It does not show chat transcripts, so your child can ask for help freely.

If you think there is a security issue, please tell us at support@educareapp.co.za so we can investigate. Please don't post details publicly before we've had a chance to fix it.

Full detail on data collection and retention is in the Privacy Policy.